Our earthenware pieces are more than just pottery; they're timeless stories waiting to be told.

FAQs

Ordering & Payment

• How do I place an order?

To place an order, simply browse our shop, select the items you'd like to purchase, and add them to your cart. Proceed to checkout to complete your order.

• What payment methods do you accept?

We accept all major credit cards, shopPay, PayPal, GPay, Venmo..

  • Is my order information secure?

Yes, we use Shopify payments to process payments, which employs industry-standard encryption to protect your information.

• Can I modify or cancel my order?

You may only modify or cancel your order before shipping has been processed. To modify or cancel your order please contact us at delcornoceramics@gmail.com

Shipping

• How much is shipping?

Shipping costs vary depending on your order total and shipping address. You can estimate shipping costs during the checkout process.

• How long will it take for my order to ship?

We aim to ship all orders within 5 business days. Please allow additional time for delivery.

• What happens if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund.

• Do you ship internationally?

We only ship to locations in the United States.

• Shipping Methods

We currently offer shipping within the United States only.

We use USPS for all shipments.

Products

• Are your ceramics microwave and dishwasher safe?

Our ceramics are hand wash only. Any piece with luster or metallic details should not be placed in the microwave.

• How do I care for my ceramic piece?

Handle your earthenware piece with care. Each piece is fragile and could break if dropped.

• Are your ceramics handmade?

Yes, all of our ceramics are handmade, making each piece unique.

Return & Refunds

• What is your return policy?

All sales are final. Due to the handmade nature of ceramic pieces, you should expect slight variations in each piece. Please visit our return policy, here.

• What is your refund policy?

All sales are final. We can only refund and replace items that arrive damaged and have been verified according to our returns/refund policy.

Other

• How can I contact customer support?

You can contact our customer support team at delcornoceramics@gmail.com or (215) 821-7217.

• Do you offer gift wrapping?

We do offer gift wrapping by request.

• Where are you located?

We are located in Philadelphia, PA, and can be found in person at regional arts and crafts shows. Please follow us on social media for our vending calendar.

Hi, I'm Alicia

the artist and founder of Delcorno Ceramics. My love for clay began as a teenager and has only grown stronger. I’m passionate about creating unique, high-quality earthenware pieces that not only look beautiful but also stand the test of time. Founded on sustainability, Delcorno aims to reduce my environmental impact. Every piece is handcrafted with care, ensuring it’s not just an object to cherish but a story waiting to be told. Let Delcorno bring warmth and character to your home with functional art built to last.